Effective September 16, 2026

Moss Manor is a trade name of Moss Interiors LLC, based in Louisiana. This Privacy Policy explains how we handle personal information when you browse our website, create an account, place an order, or contact us.

Information we collect

  • Information you provide: your name, email address, telephone number, billing and shipping addresses, account details, order information, messages, and any photos or other material you send for customer service or returns.
  • Payment information: payment providers process the details needed to complete your transaction. We receive transaction records, payment status, and limited payment references needed to manage orders and refunds. Please do not send full card numbers or security codes by email.
  • Website activity: our website and service providers may record IP addresses, browser and device information, pages visited, referral information, and interactions with the store. Cookies and similar technologies support accounts, shopping carts, security, preferences, and, where enabled, measurement and marketing.

How we use information

We use information to process payments and orders, arrange fulfillment and delivery, provide account access and customer support, handle returns, prevent fraud and card testing, maintain and improve the website, and meet recordkeeping and legal obligations. If you subscribe to promotional emails, we also use your information to send those communications. Order and service messages are separate from promotional emails.

Who receives information

We share information needed to operate the store with hosting and website service providers, payment processors such as Authorize.Net and PayPal, manufacturers and distribution partners fulfilling orders, shipping carriers, and providers supporting email communications, reviews, security, and website measurement. These providers process information in connection with their services and their applicable privacy terms.

If you choose to receive an independent review invitation, relevant order and contact information may be provided to the review service identified at checkout, such as CusRev. Social media links, embedded content, and enabled marketing integrations may involve providers such as Google, TikTok, or Instagram; their collection depends on the feature used and your settings with those services. A link to another website is governed by that website’s privacy policy.

We may also disclose information when required by law or to address fraud, enforce agreements, or protect people and property. We do not sell customer contact lists for money.

Cookies and your choices

You can manage or delete cookies through your browser. Blocking cookies may prevent account, cart, or checkout features from working. You can also review privacy and advertising settings offered by third-party services you use. Browser settings do not necessarily stop all information collection. Do Not Track signals and other browser privacy signals may be handled differently by individual services; contact us with questions or a privacy request.

Use the unsubscribe link in promotional emails to stop those messages, or email us at info@mossmanor.com. You may still receive communications needed for orders or customer service.

Access, corrections, and deletion requests

You can review available account information through My Account. To request access to, correction of, or deletion of personal information, or to ask about privacy choices available where you live, email info@mossmanor.com with the subject “Privacy Request.” We may need to verify your identity. Depending on applicable law, you may also have rights to receive a copy of information or object to or opt out of certain uses. We will handle requests as required by applicable law. Some records may need to be retained for transactions, fraud prevention, disputes, or legal obligations.

Retention and security

We retain information for the purposes described here, considering account and order needs, legal recordkeeping requirements, security, and dispute resolution. The store uses HTTPS and security controls, but no website or transmission method can guarantee complete security. Keep your password private and contact us if you believe your account has been compromised.

Children and international visitors

The store is intended for adults making purchases and is not directed to children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action. We operate in the United States, and information may be processed in the United States and other locations where our service providers operate.

Updates and contact

We will post changes on this page and update the effective date. Where required, we will provide additional notice or obtain consent before applying material changes.

For privacy questions, contact Moss Interiors LLC, doing business as Moss Manor, at info@mossmanor.com, call 1.337.944.4070, or use our Contact Us page.