Orders may take up to 48 hours to process. Most in-stock items will ship out within 1 week of ordering. Specialty items may take 2-3 weeks to ship.
You will be emailed tracking information as soon as it becomes available.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and provided an approximate date of shipment.
Shipping times vary depending on size and availability of item(s), manufacturer, and delivery method. Any shipping delays will be communicated to you at the time of your order, or as soon as possible thereafter. Additional shipping time may be required due to holidays, inclement weather, strikes, Acts of God, political unrest, loss or theft of shipment, or other unforeseen delays. Please refer to the chart below for approximate ship and receipt dates.
|order submitted by||ship date – receipt date|
|Sunday, 10 a.m. CST||Wednesday – 7-10 business days|
|Monday, 10 a.m. CST||Thursday – 7-10 business days|
|Tuesday, 10 a.m. CST||Friday – 7-10 business days|
|Wednesday, 10 a.m. CST||Monday – 7-10 business days|
|Thursday, 10 a.m. CST||Tuesday – 7-10 business days|
|Friday, 10 a.m. CST||Wednesday – 7-10 business days|
|Saturday, 10 a.m. CST||Thursday – 7-10 business days|
Shipping & Handling Charges
Shipping is calculated as 10% of your order total before eligible tax or handling charges are applied.
Handling is calculated according to the total order value. Please use the chart below to estimate the standard handling charge for your order.
|Order Value||Handling Fee|
|$100 – $249||$12|
|$250 – $500||$15|
|$501 – $999||$25|
|$1000 or more||$50|
Shipping and handling charges may be subject to vary by manufacturer, distance, weight and total purchase amount. Additional charges may apply for special shipping and handling requests.
Moss Manor has a shipping partnership with UPS, which allows for reduced consumer pricing on Ground shipments. Smaller, less heavy items will typically ship UPS Ground. Larger/heavier items will typically ship LTL Freight. Freight shipments may be assigned to a smaller regional shipping company. Visit UPS.com for more information on available shipping services. Business customers only: You are welcome to provide us with your own Shipper Number in lieu of shipping charges; please contact us to arrange.
Most items will not qualify for P.O. Box delivery. Orders eligible to be shipped to P.O. Boxes are sent via USPS priority mail only.
We are able to supply most products to Canadian customers from our distribution centers in Canada. A 5% surcharge is added to Canadian orders and will be calculated automatically during checkout.
Standard shipping charges are for shipments within the US contiguous 48 states, and to Canadian customers with the addition of a surcharge. Shipment to other international locations, U.S. territories, AK, HI, islands within the continental U.S., P.O. boxes, and APO/FPO addresses are currently unavailable during online checkout. You must contact us to determine eligibility and receive a shipping quote for international shipments. With prior approval, we are willing to work with a shipper of your choosing for international deliveries. Please contact us to place your international order and discuss shipping details.
Express shipping is available for many of our items for an additional fee. Some items may be held for delivery at a future date, with prior approval. Please contact us to discuss options for expediting or delaying the shipment of your order.
Most furniture and chandeliers will arrive within 2-3 weeks and are shipped via delivery service. Standard delivery hours are between 8 a.m. and 7 p.m., Monday through Friday, excluding holidays. The delivery company will call to schedule your appointment. All oversized items will be handled with care. Standard delivery includes delivery to-the-door (no inside placement, unboxing, or debris removal included).
White Glove Delivery
White glove services are available to certain areas within a 100 mile radius of Lafayette, Louisiana with prior approval, or may be coordinated with a local service provider in your area. Please contact us for eligibility and an estimate. White glove delivery fees include the following door-to-door services: indoor/upstairs placement (two-flight maximum or via freight elevator); unpacking and debris removal; and tool-free assembly (45 minute maximum).
Shipping and handling policies are subject to change periodically. Updated 01/02/2015.